Bilingual Customer Service Representative
This is a temporary position.
Responsible for providing timely and proficient customer service in our agency`s call center.
Provide complex program and service information directly to clients, as well as manage difficult or emotional situations.
Access and update case management and document management systems to interpret and deliver benefit information accurately to clients and to verify the status of case information while focusing on solving problems.
Must possess the ability to learn and navigate new software and technology quickly.
Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+.
Ability to use other software as required while performing the essential functions of the job.
Respond to client inquiries via email and web forms.
Assist clients with questions and changes regarding their benefits and case status.
Requires flexibility and be able to multi-tasks.
Experience working in a high volume call center.
Bilingual in Spanish and English.
Associates Degree in Business Administration preferred.
Complete a background check and drug screen.