IT Help Desk
This is a direct hire position.
This role consists of managing the support desk and working as part of the customer project management team.
Providing first line support on the company`s software product.
Managing a busy support desk, ensuring all queries are resolved in a timely manner via both email and telephone.
Working as part of a global support team to improve support material and offers.
Attend internal project meetings- capture and document actions arising from these meetings.
Assist Project Leaders in ensuring customer requirements are delivered.
Deliver Customer training and aid implementation when necessary.
QIS database imports / configuration support and report writing.
Skills to have:
Excellent verbal and written communication skills.
Good team player with strong interpersonal skills.
Able to work under pressure.
Work well with minimal supervision.
Quick learner and problem solving skills.
Be proactive and show a `can-do` approach and positive outlook.
Flexible and willing attitude to changing work demands / priorities.
A willingness to develop skills and broaden experience / knowledge.
Ability to work to agreed deadlines.
Relevant degree or equivalent Professional Business Qualifications.
Experience in customer service / technical support environment preferred.
Must complete a background check and drug screen.