Patient Care Coordinator
The Greer Group is seeking a Patient Care Coordinator for a Hearing Aid practice. This is a temp to hire position. Full-time hours. Located in Garner, NC.
Summary: The Patient Care Coordinator (PCC) is first point of customer contact in person and by phone and functions in an administrative and sales support capacity to the resident Hearing Instrument Specialist who is the Team Lead.
Coordinates all administrative functions of office and provides sales/marketing support by scheduling appointments for free hearing tests.
Contributes to team effort by accomplishing monthly performance goals. Participates in grassroots marketing efforts.
Manages schedule. Receives incoming calls and answers inquiries. Sets and confirms patient appointments through inbound and outbound calls. Outbound calling represents approximately 50% of PCC duties, and is a major requirement to fill the daily schedule.
Follows up with prospective customers to schedule free hearing tests.
Follows up with existing patients to encourage product maintenance and offer additional services/products.
Maintains patient care database.
Inputs all patient contacts, activities, test results, and sales into data management system (Sycle.Net) for tracking and documentation.
Prepares and submits daily, weekly, and monthly office reports and orders.
Greets patients and handles preliminary paperwork. Prepares, maintains, and updates patient records and charts.
Prepares and ships hearing aid orders to our labs.
Sells hearing aid accessories (batteries, battery testers, earwax kits, topical gels/creams, etc) and services (extended warranties and repairs)
Manages inventories and orders supplies
Makes bank deposits
Respects and maintains patient confidentiality by enforcing the federal Health Information Privacy Protection Act (HIPAA).
Excellent customer service and communication skills by phone and in person
Positive Teamwork, Interpersonal, and Relationship-building skills that allow effective working relationships with a wide range of patients, colleagues, and vendors
Task Coordination: Ability to manage multiple tasks within given deadlines; ability to handle busy office with interruptions, walk-ins, phone calls, etc
General computer skills including experience with word processing, database software, and email applications (Microsoft Word, Excel, Outlook)
Scheduling, record keeping, and legal compliance
Strong organization skills
Excellent listening and problem solving skills
Fast learner with good math aptitude
Competitive, persistent and persuasive
Punctual and dependable
Focused and detail oriented
Education and Experience Requirements:
Associate degree in administrative, sales or customer service field OR equivalent work experience.
At minimum High School diploma.
A minimum of 1 year of office administrative experience in a customer driven, sales, or patient care industry.
Front desk experience in medical or medical sales field desired.
Telemarketing experience preferred