This is a temporary position.
Coordinate with the warranty team to complete the warranty process in order to improve customer satisfaction by ensuring timely and effective response on product anomaly identification, resolution, and warranty cost reduction.
Responsible for the implementation and maintenance of the warranty management process as aligned with client and customer requirements.
Define the methods and procedures for effective warranty part analysis.
Responsible for collection and analysis of customer warranty data and Key Performance Indicators (KPI`s) .
Maintain and utilize the global warranty cost database.
Analyze warranty data for the early detection of warranty peaks and reliability risk predictions.
Feedback Engineering, Manufacturing and other cross functional teams when appropriate.
Coordinate with customer to retrieve parts that failed in the field either from customer warranty centers or directly from customer sites.
Lead the parts return investigation with support from cross functional team to establish root cause and liability.
Minimize number of NTF cases.
Provide timely reporting of the part return investigation results to the customer and conclude liability.
Retain appropriate documented information and warranty parts as evidence of analysis.
Engage in regular customer meetings to develop working relationship.
Review current warranty performance and agree/modify liability rates based on warranty parts analysis.
Participate or lead technical factor negotiations.
Assure that permanent corrective actions have been defined/implemented for each liability warranty claim.
Track the effectiveness of corrective actions in the medium/long term.
Provide info / record info in the global Lessons Learned database.
Track warranty costs and collaborate with finance team to identify `Ordinary costs` and `Extraordinary costs`.
Review customer warranty debit/credit notes and make the corresponding objections to avoid over-payments.
Assure that all warranty debit/credit notes are approved according to GKN Corporate Governance Guidelines.
Develop warranty improvement roadmaps to meet customer and business objectives.
Utilize and modify roadmaps when appropriate.
Undertake training when identified to improve business capability and allow for changes in technology and quality requirements.
Continuously improve field quality sub function.
Requirements: Adhere to the Product Safety Policy and Product Safety Procedure.
Immediately report PPSI (Potential Product Safety and Integrity) concerns to the Quality Manager in production or the Chief Engineer in development.
Must complete a background check and drug screen.
Customer communication skills (written and verbal).
Formal problem solving skills (5WHYs, 8D, fishbone, PPS, etc).
Experience with core quality tools, including SPC, PPAP, DFMEA and PFMEA.
Experience conducting RCFAs (root cause failure analyses) on products.
Experience working in a Quality Function.
Operation and development of warranty management systems.
Experience working with product warranties and analyzing warranty data.
Knowledge of customer standards and requirements.
Interpretation of drawings and technical specifications (including GD&T) .
Experience/training with ISO/TS 16949 systems.
Understanding of GKN driveline products and processes.
Experiment analysis such as MSA.
Lean Principles, Continuous Improvement, or Six Sigma training.