Branch Manager

Raleigh, NC 27616

Industry: Branch Manager Job Number: 3693884 Pay Rate: $60,000.00 - $70,000.00

The Greer Group is currently recruiting for an experienced Branch Manager to work for a rental equipment company. Direct hire opportunity!

 

The primary responsibility for the Branch Manager will be to direct day-to-day activities the Raleigh facility in order to deliver outstanding customer service, exceptional equipment quality and achieve/exceed rental and sales revenue targets. Must be able to demonstrate strong leadership skills while managing branch operational processes and procedures, equipment rentals and create a safe work environment through solid decision making and “ Doing the Right Things Right.”

 

Duties and responsibilities:

• Hire, train and develop staff to ensure all functions are performed competently and efficiently

• Set clear expectations for performance and evaluate results

• Manage and coach team members for success and empower to make good business decisions

• Engage in staff activities and hold staff accountable for delivering results

• Create a professional workplace and model acceptable behavior

• Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements

• Maintain an efficient, clean and organized branch

• Ensure all equipment meets quality standards

• Confirm that customers are receiving clean, calibrated and working equipment

• Follow operations workflow procedures from order through delivery and returns through invoicing

• Maximize equipment utilization

• Confirm compliance with all company state and federal policies and procedures

• Support other locations with equipment or other services

• Be the primary after hours contact for the location

• Ensure excellent customer experience through each key touch point
• Delivery exemplary service and quality products

• Monitor and lead proactive customer satisfaction efforts

• Partner with other departments as internal customers to achieve goals

• Resolve any discrepancies that impact customer satisfaction Sales & Revenue Growth

• Ensure rental and sales revenue goals are achieved

• Follow up on new and expanded business opportunities

• Focus on customer retention methods

• Other duties, as assigned or required

Qualifications include:

• Bachelor`s Degree preferred; Associates degree plus eight to ten years experience in operations or 10+ years in an operations role accepted in lieu of degree.

• At least five years as an operations supervisor or manager

• Knowledge and experience in the equipment rental industry highly preferred

• Two years environmental and/or NDT/NDE industry experience preferred

• Clean driving record

• Analytical thinker with solution orientation

• Emotional Intelligence

• Profit and loss experience a strong plus

• Proactive approach with high sense of urgency to succeed

• Excellent written and verbal communication skills

• Effective leadership, motivational, and organizational skills

• Ability to multi-task, plan and organize time

• Computer skills (Outlook, MS Excel, Word, PowerPoint)

 

 

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