Customer Account Representative

Durham, NC 27713

Industry: Customer Account Representative Job Number: 3696223 Pay Rate: $19.30/hr

Job Description

The Greer Group is recruiting a Customer Account Representative for our client in RTP, NC.   This is a direct hire opportunity!

The standard hours are Monday – Friday, 9: 00 AM – 5: 30 PM, with a 30 minute lunch.
  • The Customer Account Representative role works with patients and clinics answering product and service questions.
  • Also recruiting candidates that are bilingual for this role!***
  • In addition, you will process orders, prepare correspondence and fulfill customer needs to ensure excellent service standards.
  • Serve as the primary contact for customers including patients, family members, medical providers and professional contacts regarding their product needs.  
  • Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.  
  • Provide routine product troubleshooting assistance for company medical products.
  • Collaborate with internal staff members including Reimbursement, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.
  • Maintain current contract information in database.
  • Assist with the development and maintenance of customer relationships.
  • Knowledgeable of all products and services offered.




Job Requirements

  • Excellent time management skills and ability to prioritize multiple time sensitive tasks
  • Strong written and verbal communication skills including the ability to articulate concisely
  • Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn Microsoft Navision and CRM systems.  
  • High School graduate or equivalent



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