Customer Care Assistant

Raleigh, NC 27616

Industry: Customer Service Rep Job Number: 3693620 Pay Rate: $12.00/Hr.

Overview:

The Greer Group, Inc. Is seeking (MULTIPLE!) Customer Care Assistants for a local company. This is a long term temporary opportunity, with the possibility to go permanent.

 

Job Description:

-Customer Care Assistant working in a call center environment, you will be working to support customers with their accounts.

-Navigate through multiple computer applications with speed and accuracy.

-Work with customers to resolve inquiries.

-Provide troubleshooting assistance to customers’.

-Accept and implement coaching and feedback in order to achieve individual and team performance goals.

-Maintain a high level of world class customer service/professionalism to a wide range of customers.

-Recommend products that best suit the customer.

-Ability to read and interpret documents.

 

Qualifications:

-Must be able to work a flexible schedule.

-Six months experience in providing customer service either via phone or in person.

-Ability to type (Minimum of 25 WPM), experience with basic Windows.

-Maintain a positive environment, working with co-workers and customers within a diverse culture.

-Excellent telephone manner and listening skills.

-The ability to relate to customers in a professional and courteous manner.

-The ability to work under pressure.

-The ability to sit for long periods of time.

-Excellent attention to detail and multi-tasking ability.

-Must pass drug test and state, federal and criminal background check

-Must have High School diploma or GED.

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