Customer Service Representative

Raleigh, NC 27603

Industry: Customer Service Representative Job Number: 3699123 Pay Rate: $15.00/hr

Job Description


The Greer Group is recruiting for a Customer Service Representative for our client in Raleigh, NC.

This is a temporary position for a minimum of 6 months, with the possibility to be further extended.

 
  • Primarily responsible for working in the department’ s communication hub.
  • Provides high level of customer service while communicating with employees, staff, and the public daily by phone and email.
  • Receives and generates work order requests in Maximo from incoming calls and emails.
  • Receives and processes requests for corporate space reservations by confirming space availability and verifying that requests meets guidelines.
  • Verifies that work orders are classified and assigned correctly.
  • Review technician timesheets to update work order statuses and verifies total technician work hours.
  • Updates and verifies time and material costs to work orders.
  • Help receive mail and courier packages.

 

 

 

 

 

Job Requirements

  • Proficient in Microsoft Office products.
  • High School Diploma or GED, and two years of experience in customer service role using work order management software.
  • Working knowledge or work order management software (Maximo) or data entry.
  • Strong interpersonal and communications skills.
  • Complete a background check.

 

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