Order Fulfillment Representative

Durham, NC 27713

Industry: Order Fulfillment Representative Job Number: 3699013 Pay Rate: $18.00/hr - $20.00/hr

Job Description

The Greer Group is seeking an Order Fulfillment Representative for our client in Durham, NC.

This is a direct hire opportunity!

This is non-standard hours, Monday – Friday, 12: 00 PM – 8: 30 PM.

  • Pack product orders and build kits in accordance with company policy, quality system, and regulatory requirements.
  • Actively train in company on-call customer service support after hours, weekend, and holidays per company policy for patients having problems with their medical equipment or changes in hospital orders for pending surgeries.
  • Assist in the inventory process.
  • Verify orders in Navision to ensure proper bill to and ship to addresses, serialized pieces are correct, and the product ordered is available.
  • Support inventory process by participating in cycle counts.
  • Understand and execute the FIFO policy when filling orders.
  • Create FedEx shipping labels and enter tracking number in Return Authorization.
  • Build reference binders for patient kits.
  • Maintain and update contact information in company database.
  • Handling and resolving any customer complaints or questions.



Job Requirements

  • Ability to lift up to 40 pounds.
  • Complete a background check.
  • Prefer candidates with a Bachelor’s Degree, or HS Diploma and 2 years of relevant experience.  
  • Proficient in Microsoft Office Suite.
  • Ability to complete assigned tasks in a timely manner.
  • Travel requirement is less than 10%.


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