The Greer Group
https://www.thegreergroup.com/wp-content/uploads/2024/08/hml-logo-200.png
http://www.thegreergroup.com
http://www.thegreergroup.com
USD
18.00.
HOUR
true
Phone Application Specialist
2024-02-22
2024-03-23
Employment Type:
Temporary
Industry: Phone Application Specialist
Job Number: 3701774
Pay Rate: $18.00/hr.
Job Description
The Greer Group is recruiting a Phone Application Specialist for our client in Raleigh, NC.
This is a temporary position through June, with the possibility to be further extended.
Will be 100% in the office for 3 months, and then will become a hybrid position –working 3 days remotely each week.
Job Description: We are seeking a compassionate and detail-oriented Phone Application Specialist to join our team. The Phone Application Specialist will play a crucial role in assisting individuals in need by making outbound calls to conduct application intake interviews. This individual will provide guidance, support, and assistance to applicants as they navigate the application process for social services programs.
Responsibilities:
This is a temporary position through June, with the possibility to be further extended.
Will be 100% in the office for 3 months, and then will become a hybrid position –working 3 days remotely each week.
Job Description: We are seeking a compassionate and detail-oriented Phone Application Specialist to join our team. The Phone Application Specialist will play a crucial role in assisting individuals in need by making outbound calls to conduct application intake interviews. This individual will provide guidance, support, and assistance to applicants as they navigate the application process for social services programs.
Responsibilities:
- Make Outbound Calls: Initiate outgoing calls to individuals who have expressed interest in applying for Energy programs. Conduct thorough intake interviews over the phone to gather necessary information and assess eligibility.
- Provide Information and Assistance: Offer information about available services, program requirements, and application processes to callers. Guide callers through the application process and provide assistance in completing application forms as needed.
- Ensure Accuracy and Completeness: Review application information provided by callers for accuracy and completeness. Verify applicant eligibility and ensure all required documentation is obtained and submitted correctly.
- Maintain Confidentiality: Handle sensitive and confidential information with discretion and adhere to privacy regulations and policies. Maintain the confidentiality of applicant information at all times.
- Document and Record Information: Accurately record application details, notes, and relevant information in databases or case management systems. Ensure all documentation is entered promptly and accurately.
- Follow Up and Communication: Follow up with applicants as needed to gather additional information or clarify details. Communicate effectively with applicants, staff members, and external agencies to facilitate the application process.
- Provide Support and Guidance: Offer compassionate support and guidance to applicants throughout the application process. Address questions, concerns, and inquiries with empathy and professionalism.
- Adhere to Policies and Procedures: Follow established policies, procedures, and protocols to maintain compliance with regulatory standards and ensure the efficient and effective delivery of services.
Job Requirements
- Previous experience in a customer service or call center preferred.
- Strong communication skills, both verbal and written, with the ability to effectively communicate with individuals from diverse backgrounds.
- Excellent organizational skills and attention to detail.
- Empathy, patience, and a genuine desire to help others.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proficiency in Microsoft Office suite.
- Bilingual proficiency in Spanish is a plus.
- Complete a background check.
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