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The Greer Grouphttps://www.thegreergroup.com/wp-content/uploads/2024/08/hml-logo-200.pnghttp://www.thegreergroup.comhttp://www.thegreergroup.comUSD25.07.HOURtrue
The Greer Group is recruiting for several Bilingual Patient Access Representative for our client in Raleigh. These are long term temporary positions through June 2026, with the possibility to be further extended! Monday –Friday, 8: 15 AM –5: 15 PM. Must be comfortable working in a clinic environment.
Answers and triages all incoming calls.
Sends callers to the appropriate parties within the clinic and creates notes in Athena for triage calls, works collaboratively with the patient care team and other external partners.
Continuously monitor and schedules appointments via phone and in person encounters.
Have a general knowledge, understanding and function of Health clinics and other departments within the agency to refer callers, visitors, and co-workers appropriately.
Accurately updates and verifies patient information in the practice management system upon arrival on the date of service, works with other healthcare staff to facilitate patient flow and ensure proper care coordination.
Completes client registration with annual income eligibility and annual attestation signed and dated by both client and Customer Service Representative/Human Service Technician on the patient profile.
Updates financial agreement, verifies Income verification, Third Party Release, History of Medication Release and HIPPA.
Receives monies, enters patient information into databases and provides receipts if appropriate.
Also, may balance cash drawers, process invoices, collect fees, verify patient insurance, and prepare correspondence between other medical providers and our patients.
Works self-pay reports.
Coordinates with appropriate teams to support billing workflows and follow up on outstanding charges.
Job Requirements
High School Diploma or GED.
One year of job related experience.
Excellent listening and organization skills ability to multi-task.
Excellent verbal and written communications skills.
Ability to communicate effectively with all levels of internal and external management.
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