Counter Sales

Durham, NC

Industry: Counter Sales Job Number: 3700806 Pay Rate: 17.00-20.00/hr.

Job Description

The Greer Group is seeking a Counter Sales Associate for our Heating Equipment Supplier located in Durham. This is a temp to perm. Position. 
  •   Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
  • Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
  • Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
  • Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
  • Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
  • Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Sales Responsibilities:
  • Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.
  • Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
  • Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.

Job-Specific Knowledge, Skills & Abilities:
  • Ability to provide consistent, professional customer service.
  • Ability to multi-task and maintain focus while prioritizing the needs of several customers at once.
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others.
  • Demonstrated understanding and application of effective sales strategies and techniques.
  • Ability to maintain a positive and friendly demeanor.
  • General knowledge of HVACR products, concepts and the industry as a whole.
  • Skill in proactively communicating (both verbal and written).
  • Math skills, including ability to: add, subtract, multiply, divide; and calculate margins, discounts and percentages.
  • Skill in using point-of-sale computer systems to locate information and process transactions.
  • Skill in using web-based tools to research product and information.
  • Ability to work independently with minimal direction.
  • Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds.

Job Requirements

Education and Experience:
  • Required: High School Diploma or GED and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.
  • Preferred: The above plus 2 years experience as a Sales and Service Associate in the HVAC/R or similar industry.
  • Skill in operation of heavy equipment, including delivery vehicles, forklift, pallet jack, and order picker.
  • Successfully pass a NC background check and durg screen. 
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