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Customer Service Representative

Raleigh, NC 27620

Employment Type: Temporary Industry: Customer Service Rep Job Number: 3702678 Pay Rate: $20.00/hr.

Job Description

The Greer Group is recruiting a Customer Service Representative for our client in Raleigh.
This is a temporary position through December 2025, with the possibility to be further extended!
  • Monday –Friday, standard business hours. 
  • Remote work from home –training may be in person. 
  • Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. 
  • The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance.
  • Answers calls and responds to inquiries from customers, both internally and externally. 
  • Responds to service requests, schedules appointments, provides general information or directs requests to the appropriate area. 
  • Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations. 
  • Responds to requests for general information regarding regularly performed activities or refers to the appropriate area. 
  • Completes routine office forms and records. 
  • Records intake information;enters customer data in system;records payments, cancels or updates accounts. 
  • Maintains records of customer interactions or transactions recording details of inquiries.
  • Generates routine reports summarizing work activities. 
  • Performs routine word processing and scanning. 
  • Copies, compiles, sorts and files information.
  • Responsible for checking data and information when minor changes may be required based on review. 
  • Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations. 

Job Requirements

  • Our ideal candidate will have strong experience in a fast-paced call center setting and a desire to go above and beyond established standards to provide excellent customer service.
  • Prior data entry and customer service experience needed.
  • Complete a background check.
  • Obtain a High School Diploma or GED equivalent.
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About Raleigh, NC

Ready to take your career to new heights? Explore our job opportunities in the vibrant area surrounding Raleigh, North Carolina. Known as the "City of Oaks," Raleigh boasts a rich tapestry of cultural experiences, including the North Carolina Museum of Art, Raleigh Little Theatre, and PNC Arena, home to the Carolina Hurricanes. Indulge in the region's renowned Southern cuisine, enjoy the bustling nightlife in downtown Raleigh, or bask in the natural beauty of William B. Umstead State Park. With a thriving job market, top-notch universities, and a diverse community, Raleigh is the perfect place to grow both personally and professionally. Dive into our listings and discover your next career adventure in this charming and dynamic region.