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The Greer Grouphttps://www.thegreergroup.com/wp-content/uploads/2024/08/hml-logo-200.pnghttp://www.thegreergroup.comhttp://www.thegreergroup.comUSD22.48.26.49.HOURtrue
2025-01-202025-02-19Employment Type:TemporaryIndustry:Customer Service RepJob Number: 3702305Pay Rate: $22.48/hr. - $26.49/hr.
Job Description
The Greer Group is recruiting a Customer Service Specialist for our client in Cary. This is a temporary to permanent position! Monday –Friday, 8: 30 AM –5: 15 PM.
Receive and greet clients as they enter the building.
Provide a broad range of customer service support to visitors and callers.
Assess client needs, register them for services, and update client records.
Answer phone calls, schedule appointments, screen, and route calls, maintain a working knowledge of all programs, answer questions and refer callers to appropriate internal and external resources and services.
Register patients for clinic services.
Scan all documents including consents, insurance card copies, photo IDs, and other documents into the patient chart.
Perform daily audits for any information scanned into records.
Provide operational support to Economic Services programs.
Search client cases via NCFAST to answer client questions and to determine if a new application, recertification, or supporting documents are needed.
Scan and index documents into OnBase that arrive via fax, mail, drop box, and personal delivery.
Perform audits for scanned information.
Collect payments for revenue (property taxes) and client fees, and pharmacy prescription payments.
Post pharmacy prescription payments into Pharmacy system.
Record financial data to ensure accurate billing.
Run reports needed to balance cash drawer daily and then balance monies at the end of each day and make accurate daily bank deposit.
Issue certified Birth, Death, and Marriage Certificates.
Retrieve charges for clinic services.
Deposit preparation and take deposit to the bank daily.
Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinic providers.
Job Requirements
Excellent customer service skills
Attention to detail and accuracy.
Ability to serve and meet the needs of a high volume of clients.
Ability to adapt quickly to a variety of changing work demands.
Handle confidential and sensitive information in a professional manner.
Ability to communicate effectively and work as a member of a team.
Detailed knowledge of the programs and services that are represented at the center and a basic knowledge of other county departments/programs and resources.
Prefer candidates that have customer service/administrative experience in a fast-paced social service, healthcare, or office environment.
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