The Greer Grouphttps://www.thegreergroup.com/wp-content/uploads/2024/08/hml-logo-200.pnghttp://www.thegreergroup.comhttp://www.thegreergroup.comUSD31.50HOURtrue
The Greer Group is recruiting a Device Loan Support Liaison for our client in Raleigh. This is a long-term temporary position for 1 year, with the possibility to be further extended! Hours are Monday –Friday, 8: 00 AM –5 PM, in office.
Assist with the initial setup and staff support for Chromebook and Hotspot Loan program with Public Libraries.
Participate in discussion and training regarding ideal configuration and setup for device management.
Unbox, sort, and prep devices upon delivery.
Add Chromebooks to device management platform inventory.
Perform first time setup and configuration for Chromebooks.
Help develop support and instruction documentation for library staff regarding their role in storing, maintaining and resetting devices, as applicable.
Deliver devices to relevant libraries to help with initial storage and to provide training/Q&A about staff’s role in technical aspects of circulating devices.
Launch and post-launch, this staff member will be the go-to for questions and staff troubleshooting that are likely to be of high volume.
Perform regular onsite visits to libraries with devices to loan to touch base about issues, pick up troublesome hardware and provide general support and Q&A.
Triage for verifying if an issue is an easy fix or warrants a warranty replacement.
Primary contact for expanding the service from launch locations to other locations.
Assist the IT department with general library IT support duties when not directly occupied with device loan support.
Comfortable traveling among library locations in the county.
Job Requirements
1-2 years of experience in providing IT helpdesk and/or desktop support.
Preferred that the above experience be in a library, school or similar educational setting.
Strongly preferred: experience supporting Chrome OS via the Chrome OS Administration platform.
Associate’s degree in computer science, information systems, or a related field strongly preferred.
Complete a background check.
Strong organizational, communication, and customer service skills
Skills working with the public and diverse populations.
Skill in conveying understandable explanations and information regarding technology in the course of providing support to library staff.
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About Raleigh, NC
Ready to take your career to new heights? Explore our job opportunities in the vibrant area surrounding Raleigh, North Carolina. Known as the "City of Oaks," Raleigh boasts a rich tapestry of cultural experiences, including the North Carolina Museum of Art, Raleigh Little Theatre, and PNC Arena, home to the Carolina Hurricanes. Indulge in the region's renowned Southern cuisine, enjoy the bustling nightlife in downtown Raleigh, or bask in the natural beauty of William B. Umstead State Park. With a thriving job market, top-notch universities, and a diverse community, Raleigh is the perfect place to grow both personally and professionally. Dive into our listings and discover your next career adventure in this charming and dynamic region.
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