IT Assistant

Raleigh, NC 27610

Industry: IT Assistant Job Number: 3699917 Pay Rate: $18.00/hr - $20.00/hr

Job Description

The Greer Group is recruiting several IT Assistant' s for our client in Raleigh, NC.   This is a temporary position through November, with the possibility to be further extended!
  • Install, configure and update election software on 300+ laptops.
  • Test desktop printers and resupply with paper and toner.
  • Test voting equipment and document results for official record.
  • Troubleshoot computer hardware, software, and peripheral issues.
  • Prepare peripherals for dispatch to voting locations (printers, barcode scanners, mice) including packing and custody control.
  • Assist with setting up cabling and technical infrastructure at Early Voting Sites/Training facility.
  • Provide on-site technical support during election training.
  • Attend election training and learn election processes.
  • Provide on-site and telephone technical support to voting locations during voting periods.
  • Setup computer workstations for office staff.
  • Periodically audit and inventory office tech supplies including computers, monitors, cables, desktop printers, scanners, toner and other items.
  • Assist with basic software and programming related tasks.
  • Process and resolve Helpdesk technical support tickets.
  • Assist in reconciliation after elections.
  • Update and create process documentation as needed.

Job Requirements

  • MUST be available to work full days and must be able to work up to 50-60 hour work week during election season - including evening and weekend overtime! 
  • Must be at least 18 years of age and legally eligible to work in the US.
  • Available to work full days on all dates of voting.
  • Must be able to type (a data entry assessment is required). 
  • Have STRONG knowledge of Windows 10 OS and Microsoft Office Suite.
  • Must be comfortable working in VARIOUS roles which may include physical labor, light tech support, site setup and equipment assembly, supply inventory general office tasks and other supporting roles.
  • Associate's Degree preferred.
  • Knowledge of troubleshooting and problem solving.
  • Hardware and Software installation.
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