We’re looking for a skilled Service Desk Technician to join our client's Raleigh-based team. In this client-facing role, you'll provide technical support across a range of systems—resolving issues, managing service tickets, and helping businesses stay up and running.What You’ll Do:
Troubleshoot and resolve technical issues (hardware, software, networking, VoIP)
Manage support tickets from open to close with clear communication
Install and configure PCs, printers, and network devices
Work with internal teams and vendors to resolve escalated issues
Maintain technical documentation and respond to system alerts
What You Bring:
3–5 years of experience in IT support or a related role
Strong knowledge of Windows environments, networking basics, and hardware
Excellent communication and problem-solving skills
Ability to prioritize and manage multiple tasks
Valid driver’s license and clean background check
Bonus Points For:
Industry certifications (CompTIA, Microsoft, Cisco, etc.)
Experience in an MSP or service desk environment
Perks & Benefits:
Health, dental, and life insurance
401(k) with company match
Disability coverage
Opportunities for growth and training
Apply now if you're ready to support clients, solve problems, and grow your IT career in a collaborative, fast-paced environment. Job Types: Full-time, Contract, TemporaryPay: From $25.00 per hourExpected hours: 40 per weekBenefits:
Dental insurance
Health insurance
Life insurance
Vision insurance
Schedule:
Monday to Friday
Ability to Commute:
Raleigh, NC 27607 (Required)
Ability to Relocate:
Raleigh, NC 27607: Relocate before starting work (Required
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