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Sr. Technical Support Engineer

Durham, NC 27713

Employment Type: Permanent Industry: Information Technology Engineer Job Number: 3702175 Pay Rate: 100,000-135,000

Job Description

The Greer Group is seeking a Sr. Technical Support Engineer for a Biotechnology client in Durham, NC. This is a direct hire opportunity. 
Purpose:Provide support for all networks, platforms, and corporate applications.  Troubleshoot, determine the source of the computer issue, and implement appropriate action to solve it.  Understand the network infrastructure environment and provide support.
Responsibilities:
  • Work with end users experiencing hardware or software issues to timely resolve and/or develop workarounds until a final resolution can be achieved.  
  • Research issues using all available resources including online forums or professional networks and generate ideas for solutions.
  • Proactively address day-to-day network issues.  
  • Set up new laptops with base image for new employees and interact with management to determine access requirements. 
  • Assist with the onboarding of new personnel.
  • Provide support for 3rd party applications, if needed.   
  • Create new users/mailboxes/accounts as needed in active directory.
  • Communicate regularly and effectively with users regarding open equipment issues.
  • Participate in scheduled after hours support along with other IT personnel.
  • Train users in the proper use of hardware, software and equipment.
  • Create and assist in the maintenance of network documentation including working practices and SOPs.  
  • Provide support with facility management initiatives.

Job Requirements

Education and Qualifications:
  • Bachelor’s degree in the field of computer science or equivalent 10 years of experience in an IT support role.  
  • Experience with Active Directory, Microsoft Entra ID, Azure, and Office 365.  
  • Basic knowledge of the fundamentals of network technology including, but not limited to, DNS, DHCP, infrastructure and wireless.  
  • Solid understanding of security best practices.  
  • Exceptional hardware/software troubleshooting and problem-solving skills.
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About Durham, NC

Ready to embark on your next career adventure? Explore our job opportunities in and around Durham, North Carolina, a vibrant city nestled in the heart of the Research Triangle. Known for its booming tech industry, top universities like Duke and UNC Chapel Hill, and a thriving arts scene, Durham offers an inviting blend of Southern charm and innovation. Imagine working just minutes away from the stunning Duke Gardens, catching a show at the Carolina Theatre, or cheering on the Durham Bulls baseball team at the historic Durham Bulls Athletic Park. With its culinary delights, including top-notch BBQ joints and food trucks, along with easy access to outdoor activities at the Eno River State Park, Durham promises a fulfilling work-life balance for those seeking new career opportunities. Explore our listings today and discover why Durham is the perfect place to grow your career.
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