The Greer Grouphttps://www.thegreergroup.com/wp-content/uploads/2024/08/hml-logo-200.pnghttp://www.thegreergroup.comhttp://www.thegreergroup.comUSD6000065000YEARtrue
Job descriptionLocation: Highpoint, NCJob Type: Full-Time, Monday –Friday, 8: 00 AM –5: 00 PMJob Overview: The Greer Group is seeking a highly motivated and technically skilled Product Support / Parts Specialist to join our clients team for excavator tooling systems. This role will be essential in providing exceptional customer service through troubleshooting, technical advice, and parts expertise. The ideal candidate will be trained to become a Subject Matter Expert (SME) on excavator tooling products and provide key support in diagnosing and solving product issues. You will work closely with engineers and higher-level specialists to ensure seamless operations and customer satisfaction. Key Responsibilities:
Respond to technical support calls and customer inquiries with professionalism and urgency
Troubleshoot mechanical and hydraulic problems with excavator tools
Provide guidance on part selection, availability, and compatibility
Work closely with engineers to resolve complex or escalated issues
Document customer interactions and solutions in CRM or support software
Become a Subject Matter Expert (SME) on tooling systems through hands-on training
Assist in managing parts inventory, ordering, and delivery timelines
Support customers with technical knowledge and product training
Contribute to service documentation and knowledge base for internal and external teams
Qualifications Required:
Strong customer service and communication skills, both verbal and written.
Technical troubleshooting ability, with a knack for problem-solving.
Knowledge of heavy equipment and hydraulic systems is preferred.
Previous experience in a technical support or parts specialist role, preferably within the construction, automotive, or heavy equipment industries.
Ability to learn quickly and a strong desire to grow as a subject matter expert.
Ability to work well independently and as part of a team.
Preferred:
Experience with excavator tools or similar construction equipment systems.
Background in mechanical, hydraulic, or engineering disciplines.
Familiarity with inventory management systems and parts databases.
Experience with customer relationship management (CRM) tools.
Physical Requirements:
Ability to work in an office environment and engage with technical documentation.
Occasional travel or in-field support may be required.
Ability to occasionally lift up to 25 pounds and handle technical equipment as needed.
What We Offer:
Competitive salary and benefits package.
Training and mentorship to become a Subject Matter Expert (SME) in excavator tooling systems.
Opportunities for career development within a dynamic and growing company.
Supportive work environment with a focus on teamwork and professional growth.
If you are a proactive, problem-solving individual with an interest in excavator tooling systems and technical support, we encourage you to apply! Pay: $60, 000.00 - $65, 000.00 per year Benefits:
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
8 hour shift
Day shift
Ability to Commute:
High Point, NC 27261 (Required)
Ability to Relocate:
High Point, NC 27261: Relocate before starting work (Required)
Ready to embark on a new career adventure in the vibrant and growing area surrounding High Point, North Carolina? This charming region, known as part of the Piedmont Triad, beckons with its unique blend of southern hospitality and bustling city life. High Point's proximity to the majestic Blue Ridge Mountains and stunning North Carolina beaches offers the perfect balance for outdoor enthusiasts, while its bustling downtown showcases an array of art galleries, theaters, and culinary delights like Lexington-style barbecue. Embrace the thriving job market, soak up the rich culture, and consider making High Point your next career destination. Browse our job opportunities today and discover why this region is the perfect place to grow personally and professionally.
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